Bridge Operator Console for Skype for Business and Lync 2013
Bridge Operator Console is designed to be an attendant console solution for Lync 2013 and Skype for Business. It talks with your existing Lync (Skype for Business) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector) . By combining all of your company's status information into a single source, the operators can make spit second call decisions. Bridge Lync (Skype for Business) Operator Console offers full call control function, such as transfer, supervised transfer, parking, hold, resume, call, redirect, voicemail and mobile transfer, etc. A unique feature that leverages the power of the Lync (Skype for Business) is Park For. Park For allows the user to park a call for someone, and have that person's Lync (Skype for Business) client automatically notify them of the call, removing the need for a page, or second call. The additional enterprise features make the Bridge Operator Console a “must have” for Office 365 users. By leveraging all the features in the Office 365 Skype for Business Client, the Bridge Operator Console provides enterprise level call control capabilities in an efficient and familiar interface. From ribbon controls to the ability to change themes, the Bridge Operator Console interface was designed by users for users. Customers can now migrate to Office 365 with confidence with the Bridge Operator Console.
Bridge Operator Console supports Windows Vista, 7, 8, 8.1, and Windows 10.
Customers often require additional call control features and lightening fast searching in the Skype for Business client. The ability to control calls, utilize several transfer methods, join or record calls, discover availability and see users transfer preference and perform these actions from a single super fast interface can slow the adoption of a new solution in some scenarios. The Bridge Operator Console provides a solution for these challenges. Bridge Operator Console for Windows is designed to be a
attendant console solution for Lync 2013 and Skype for Business.
talks with your existing Lync (Skype for Business) client,
and your Microsoft Exchange Server calendars and contacts
(with optional Exchange Connector) . By combining all of your company's status
information into a single source, the operators can make
spit second call decisions. Bridge Lync (Skype for Business) Operator Console offers
full call control function, such as transfer, supervised
transfer, parking, hold, resume, call, redirect, voicemail
and mobile transfer, etc. . A unique feature that leverages the power of the
Lync (Skype for Business) is Park For. Park For allows the user to park a call
for someone, and have that person's Lync (Skype for Business) client
automatically notify them of the
call, removing the need for a page, or second call. You
can see a full list of features on the Features page under
Take a video tour of BLOC
This 15 video demo of Bridge Operator Console for Skype for Business will give you a quick overview of the layout and some basic features offered. For a full interactive demo with questions and answers please use the link above to request an interactive demo.
New Feature - Predictive Transfer
The Predictive Transfer feature leverages muti-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination. The majority of our test cases have shown 100% accuracy which means operators selected the top identified transfer location presented to them every time.
Custom Look and Feel
Size it, skin it, hide entire columns.
Bridge Lync (Skype for Business) Operator Console 3 was designed with the user
in mind. You can adjust the colors, logos,
fonts, font sizes, ribbon visibility, and image sizes
to fit the look and feel of your company, making
branding and piece of cake.
The Attendant Console for Skype For Business Enterprise Users
Exchange Calendar Visibility
Monitor Individual Users With Fly-Outs
Advanced Transfers and Call Control
Find and Transfer to Related People
Find and Transfer to Active Directory Numbers
Response Group Monitoring
Advanced Call Lookup and Sharing
Built in Help and Remote Support
The Power is in the Search and Groups
Real enterprise customers need to get beyond the Skype for Business 250 user caching limit. Bridge Operator Console is the perfect program for customers with 50 or 50,000 user endpoints. By leveraging active directory, BOC can show you all the groups in AD as well as your Skype for Business client, vastly extending the limitations of the native client. Users can view a department in AD without having to add and maintain all the users in their local client.
Bridge Lync (Skype for Business) Operator Console 3 has native support for 11
languages. English, Spanish, French, German, Arabic,
Italian, Japanese, Korean, Dutch, Portuguese, and Russian
interfaces are all built in.
Bridge Lync (Skype for Business) Operator Console is an
attendant console program for Microsoft Lync 2013 and Skype for Business.
BLOC leverages your existing Lync (Skype for Business) PC client, and automates
most of it's functions in a more operator friendly manor.
BLOC makes it easier to transfer calls, park calls, see user
status, and manage other call control. BLOC also
extends Lync (Skype for Business)'s capabilities with custom functions like our
Park For function, CDR, Call detail sharing to other
applications for screen pops, response group queue
monitoring, group email, chat, call, meeting, and park
In Depth Calendar View
Knowing someone is out of the office
is great. As a receptionist / operator, knowing when
they will return is at least a valuable. With our
optional connector for Microsoft Exchange you can always
have your Exchange contacts synchronized, as well as in
depth visibility of Exchange calendars. All information
is blind by default, but in the example below we have
enabled the meeting subject visibility on all non-private
Office 365 Ready
Bridge Operator Console is ready and certified to get you the most from your Skype for Business Office 365 deployment.
Great for Receptionists and Personal Admins
Bridge Operator Console can expand it's benefit inside your organization beyond the front desk receptionist. Bridge Operator Console allows you pop any user to monitor into a separate window. This allows a person admin to watch only the person they care about in a single window. The pop out window has full call control allowing 1 click transfer. Combine this option with our Boss-Admin Executive console for even more function.
With our Exchange Connector, the pop out window also shows the users daily agenda, and even auto scrolls as the hours change.
Response Group Visibility
Bridge Operator Console gives users insight into how the response groups they belong too affect what they are doing.
Visible indicator of calls waiting on main page toolbar
Pop out window (to the right) showing logged in users as well as daily and weekly report information
Ability to see who else is logged in / out of your groups
Report showing any missed Response Group calls for call back
Rating: ★★★★★ (98 out of 100) Total votes:197 (197 reviews)
Bridge Operator Console is a replacement for Cisco Attendant Console. It offers a more robust feature set, including Lync integration, at a much lower cost. You can also replace Fidelus, replace ARC Soltuions, and replace IQNet.
Bridge Operator Console is a replacement for Microsoft Lync Attendant 2010. It is superior to Attendant Pro from landis, Competella, and Enghouse