In 2008 Park For was developed to streamline the process of parking a call. Park For eliminates the need for operator action following the parking of a call, but notifying the intended recipient automatically.
Park For is available in Bridge Operator Console and the Bridge Boss-Admin Executive Console.
Park For is also available in group mode, which allows it to send park notifications to groups of users instead of just a single user.
Park For is available in the context menu, or selected user panel of BOC. Using the feature parks the current call like normal, but then sends a notification with pickup capability to user's desk phone, or IM client.
Related People was developed in 2014 as a way to direct calls to similar users in the event of the desired user being busy or unavailable.
With Related People operators can quickly find a user's secretary, assistant, and manager, as well as others who share the same department and manager. This feature is a great time saver.
Related People is available in Bridge Operator Console, and the Bridge Boss-Admin Executive Console.
Predictive transfer was developed in the spring and summer of 2016. The Predictive Transfer feature leverages multi-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature combines the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination. The majority of our test cases have shown 100% accuracy which means operators selected the top identified transfer location presented to them every time.
Predictive transfer is supported in stand alone and client server mode.
SQUAT enables automation for quick meetings. With SQUAT the need to schedule quick meetings using calendaring is made simple. Quickly pick the list of users you need on a call, type some notes, and click start. From there SQUAT waits in the background until all the users are available and then prompts you to start the call. More information on SQUAT is available here.
SQUAT is ideal for 5 minute meetings. It doesn't require an Outlook appointment, or any schedule calcuations. It simply sleeps until all parties are available, then springs into action.
Smart search enables voice searching on demand, or automatically when a call is placed on hold.
Smart search can also detect names that most closely match a given search if no results are found. Within a second, and unmatched search will return the closest matching name.