We have an Attendant Console replacement for Cisco Unified Communications Manager. If you own a Cisco phone system, you probably know the included legacy Attendant Console goes away with Cisco Unified Communications Manager version 8 and beyond. You probably also know the recommended replacement lacks essential features, and carries a rather large price tag. If you are planning an upgrade this year, or have found the alternatives insufficient or too expensive, we have an alternative to the $1,500 per seat Cisco recommended replacement. We make an Attendant Console replacement for Cisco Unified Communications Manager 6.x, 7.x, 8.x, 9.x, 10.x and 11.x. Bridge Operator Console seamlessly integrates with Cisco Jabber, Skype for Business and Lync presence. Bridge Operator Console is IVT tested and Cisco Compatible.
Bridge Operator Console for Windows is designed to be a replacement for the Cisco Attendant Console auto attendant product available in Call Manager versions 7.x and below. It allows for full presence from the phone system, Microsoft Exchange Server calendars (with optional Exchange Connector), Microsoft Lync (with free Lync / Skype for Business Connector), and Cisco Jabber / CUPS. By combining all of your company's status information into a single source, the operators can make spit second call decisions. Bridge Operator Console offers full call control functions, such as transfer, supervised transfer, parking, hold, resume, call, redirect, voicemail transfer, etc. BOC also includes the capability to send text messages or voice pages directly to Cisco IP desk phones. A unique feature that leverages the power of the phones is Park For. Park For allows the user to park a call for someone, and have that person's phone notify them of the call, removing the needs for a page, or second call. You can see a full list of features on the bottom of this page.
Product Screen Shots
Video Tour of Bridge Operator Console
Bridge Predictive Transfer
Artificial Intelligence Guarantees Maximum Efficiency
Multi-factor Machine Learning
Available in Client/Server and Stand Alone
Learns from other users
Learns from entire organization
Saves time and money
The Predictive Transfer feature leverages much-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination.
Bridge Operator Console 3 has native support for 11 languages. English, Spanish, French, German, Arabic, Italian, Japanese, Korean, Dutch, Portuguese, and Russian interfaces are all built in.
See who is on the phone, call details, user status. See who has their phone DND'd or Forwarded. Optional Exchange Connector gives calendar status and location. Ability to get status from XMPP (like Jabber) or Skype for Business or Lync 2013 included at no additional charge.
BOC supports call monitoring and control on multiple lines or DNs. Any shared lines are added automatically, and non shared DNs can be added in seconds. BOC has been successfully tested with up to 36 shared lines on a single phone.
With optional connectors for both Microsoft Exchange, and Google Apps for Business BOC can show live user status based on that user's calendar data. Information is kept blind by default, but gives the operator enough information to know the status and return time.
Update and share your status with other users of BOC, or let BOC share your status based on your Outlook Calendar. Optional Exchange Connector, and Google Connector shows all users status automatically.
Drag and Drop, double click, keyboard, right click, and number pad free form transfer available. Transfer to external Active directory numbers, personal or shared address book numbers. Supports both blind and supervised transfer, as well as transfer to voicemail.
Users can redirect a ringing call for another user back to them. This can be useful when covering for someone, or the need to retrieve a transferred call. Administrators can also setup automatic call redirection at the server level if desired.
Users can easily find other users with global search box. Any part of the users first name, last name, department, title, MyAB category, or extension will result in an immediate filter, allowing easy call handling. You can also with 1 toggle button click, search in only 1 extension group, making it easy to find a user in a department or location when only a first name is known.
A screen allowing you to mix and match extensions shown. Ideal for departments spread across multiple locations. Groups can be automatically built from LDAP, AXL, and manually created for local or global visibility.
(includes the ability to import from Cisco's Legacy Attendant Console)
Park a call for a specific user. Their client will notify them automatically of a parked call. Users running the client can call control parked calls for them with the notification screen, including swap a current call with a parked call. If you have configured phone messaging on the server, their IP phone will also make a sound, and display a screen with the park call notification, and option buttons. BOC is also able to send an automatic XMPP chat message with parked call details.
Categorically store mobile numbers, or other number outside the system. Once in search and right click, double click, or drag and drop transfer is available to these numbers.
(includes the ability to import from Cisco's Legacy Attendant Console)
Email notification, or direct phone screen messages to selected users if someone dials 911 or any other list of selected numbers. Build notification rules for specific networks. If user A dials X on network B, notify user C. Notification via email, phone screen splash, and IM supported.
Ability to see Skype for Business users presence status, and transfer calls to Skype for Business users. Direct chat from BOC is now supported as well. (requires BOC Status Connector - which is available for free)
Ability to link to any XMPP compliant server, and read user presence. This status will then be displayed for all BOC Clients. Users can be LDAP email addresses, User principal names, or extension@servername. Direct support for jabber chat in BOC is now supported as well.
Install the TSP driver on the client PC and get the call data locally rather than via SQL lookup. Improves speed for local and WAN users. Many times BOC shows the call before the phone rings in this mode.
1 Click TSP Installer Program Included.
Connects with Dynamics CRM on-prem and Dynamics 365 to provide real-time caller lookups, account and contact details, and one click transfer to account owner capability.
Bridge Operator Console is a replacement for Cisco Attendant Console. It offers a more robust feature set, including Lync integration, at a much lower cost. You can also replace Fidelus, replace ARC Soltuions, and replace IQNet.
Bridge Operator Console is a replacement for Microsoft Lync Attendant 2010. It is superior to Attendant Pro from landis, Competella, and Enghouse