BOC Phone Messages and Paging

Available Messages

Park For Notification
BOC Forward Notification
911 Dial Notification
User to User Message
Group Phone Message (with Group Add on)


Available Paging

User to User Paging
Group Phone Paging (with Group Add on)



Group Call Parking

Group Call Parking (with Group Add on)

DTMF Dialer and Button Assistant

Supported Phones



 


Park For Notifications

When a Bridge Operator Console user parks a call for a given extension, the extensions phone will receive a notification message, and optional sound message if specified on the connector server.  At this point answering the parked call is as simple as picking up the handset, or clicking the dial button.

Reduces the need for paging after park
Makes parking possible in situation where overhead paging is not allowed(HIPAA)
Will not interrupt a current call the user may be on
Time stamp notification so they don't pick up a different call an hour later

The phone message will contain

The time the call was parked
A dial option for the park position of the call
A dial option for the person who parked the call
A prompt showing park position, and parked by extension

An xmpp message can also be sent from the server in the event of a parked for, alerting the user about the call if they are away from their desk.

 

Park For Extension Group

Included in the Group Messaging and Paging Add on is the ability to park a call for an entire extension group.  When one member unparks the calls, the notification will disappear from the other phones automatically.





 

BOC Forward Notification

In the event that a Bridge Operator Console user forwards a given extensions phone for a specified duration, the phone will receive both a notification of the forward, or a notification of the cancellation of a forward.  The user will also receive an optional sound message if specified on the connector server.

The phone message will contain

A title bar showing whether it was forwarded or unforwarded
Details about who did the forward operation on the given phone
Details about what operation was done
Details about when the operation will automatically expire
A prompt showing which extension performed the operation on the given phone
A button to unforward the phone
A button to call the user who forwarded the phone

To the right you can see both types of forward, either the phone direct, or by using the BOC server to redirect calls for a certain time period.





911 Dial Notification

Bridge Operator Console allows you to configure a list of phones to receive a notification when a phone dials 911.  When configured users in this group will
receive phone notification and an optional sound if configured on the connector server.

 

An email containing details about the event can also be generated by the BOC server.

 

 

User to User Message

Bridge Operator Console users will have menu option upon right clicking on a given extension allowing them to send a message to that phone.

 

Upon clicking they are presented with an box in which they can type a message to send to the selected phone.  The message length will be kept short, like a cell phone sms.  Once sent, the phone will display the message with details about who sent it.

*Click the graphic of the phone to the right to see a larger view



 


Group Phone Message (Optional Add On)

Bridge Operator Console users are able to send group text messages to lists of predefined phones on the server.  The server add on for group paging and messaging is sold as an additional feature, while the ability to page or message 1 phone is included for free.

 

 

 

 

Group Messaging to Extension Groups
or Predefined Server Groups


User to User Paging

Bridge Operator Console users now have the ability to page another users phone.  This is done using multi cast, and won't use either user's phone line or interrupt an existing call.

 

Paging in Progress pop up will start and you may now begin speaking.  Simply click the stop paging button when done to end the voice page.  When over, both phones should return to a normal state.

 




 

Group Phone Paging (Optional Add On)

Bridge Operator Console users are able to send group paging broadcasts to lists of predefined phones on the server.  The server add on for group paging and messaging is sold as an additional feature, while the ability to page or message 1 phone is included for free.

The Group Phone Paging won't use any user's phone line or interrupt an existing call.

*Depending on your switching infrastructure, we do not recommend that you exceed 20 phones in a group page.

Paging in Progress pop up will start and you may now begin speaking.  When finished just click the stop paging button to end the voice page.  When over, all phones should return to a normal state.

 




Group Paging to Extension Groups

 

 

Group Phone Call Parking (Optional Add on)


Bridge Operator Console users are able to park a call for all members of a given extension group.  Each phone will receive a chime and a screen displaying information about the parked call.  When one of the phone takes the call off park, the other phone screens are notified, and put back to their previous view.  This can be a nice alternative to a hunt pilot transfer which rings the phones over and over.



Initial Notification Displayed on all Group Members Phones

After a user has taken the call

Supported Phones

*Note the required services must also be enabled on the phones and server.


 

Messaging Options are supported on the following phones.

 

 

 

 


 

Voice Paging Options are supported on the following phones

 


DTMF Dialer and Button Assistant 

The DTMF Dialer and Button Assistant can help perform 2 functions for Bridge Operator Console users.

The first function is for sending DTMF digits while on a call.  This is useful when dealing with an IVR where the user needs to press buttons for menu options.  The user can also send an entire string of choice 1 second apart with the box show at the top of the form.

The second function allows the user to automate the click of any of the keys listed in the "Click Phone Keys" section.  These button clicks will happen regardless of whether the user is on a call or not.  They can be used to perform a variety of functions.

Answer a call with a headset
Mute the phone
Pressing any soft-key, including conference or join
Changing the phone volume
Clicking phone line buttons
Navigating a phone menu

  

 
   
   
y

Related Content

© 2016 Bridge Communications - Closing the Communications Gap - +17012124797

  Rating: ★★★★★ (98 out of 100) Total votes: 197 (197 reviews) See Reviews

Contact Bridge Communications