Bridge Operator Console Messaging and Paging

Messaging and Paging Features

The BOC Messaging and Paging Add-On allows BOC users to send text messages to Cisco phones. Users can also initiate voice paging to desk phones as well. One to one messaging and paging is included for all users with the normal attendant console purchase. One to many or group text and voice paging is available with the Group Messaging and Paging Add-On.

Available Messages

  • Park For Notification.
  • Phone Forward Notification
  • 911 or Dial Match Notification
  • User to User Message.
  • User to Group Message. *With Group Add-On*

Available Paging

  • User to User Paging.
  • User to Group Paging. *With Group Add-On*

Call Parking

  • User Phone Message When Call is Parked for User.
  • Group Phone Message When Call is Parked for Group. *With Group Add-On*
Park For Desk Phone
Sample Park For Message.
User Message Desk Phone
Direct Message to Users Phone.

Park For Notifications

When a Bridge Operator Console user parks a call for a given extension, the extensions phone will receive a notification message, and optional sound message if specified on the connector server. At this point answering the parked call is as simple as picking up the handset, or clicking the dial button.

Benefits

  • Reduces the need for paging after park.
  • Makes parking possible in situation where overhead paging is not allowed **HIPAA**
  • Will not interrupt a current call the user may be on.
  • Time stamp notification so they don't pick up a different call an hour later.

Phone Message Includes

  • The time the call was parked.
  • A dial option for the park position of the call.
  • A dial option for the person who parked the call.
  • A prompt showing park position, and parked by extension.

Park For Group

Included in the Group Messaging and Paging Add on is the ability to park a call for an entire extension group. When one member unparks the calls, the notification will disappear from the other phones automatically.

If your organization also has Cisco Jabber or Skype for Business, BOC can include a Park For message as an instant message. The message will contain and dial uri for the location of the parked call for a 1 click pickup.

Park For Desk Phone
Send Park For Message on Call Park.
Park For Desk Phone
Sample Park For Message.

Forward Notification

In the event that a Bridge Operator Console user forwards a given extensions phone for a specified duration, the phone will receive both a notification of the forward, or a notification of the cancellation of a forward. The user will also receive an optional sound message if specified on the connector server.

Phone Message Includes

  • A title bar showing whether it was forwarded or unforwarded.
  • Details about who did the forward operation on the given phone.
  • Details about what operation was done.
  • Details about when the operation will automatically expire.
  • A prompt showing which extension performed the operation on the given phone.
  • A button to unforward the phone.
  • A button to call the user who forwarded the phone.

To the right you can see both types of forward, either the phone direct, or by using the BOC server to redirect calls for a certain time period.

Park For Desk Phone
Sample Phone Forward Message.
Park For Desk Phone
Sample Server Side Forward Message.

Dial Match Notifications

Bridge Operator Console allows you to configure a list of phones to receive a notification when a phone dials 911 or any other dial strings you would like to alert on. When configured users in this group will receive phone notification and an optional sound if configured on the connector server. An optional email or instant containing details about the event can also be generated by the BOC server.

The BOC Server allows you to configure multiple simultaneous rules, as well as customize the messae for each.

Park For Desk Phone
Sample Dial Match Alert.

User to User Message

One to one Message

Bridge Operator Console users will have menu option upon right clicking on a given extension allowing them to send a message to that phone.

Upon clicking they are presented with an box in which they can type a message to send to the selected phone. The message length will be kept short, like a cell phone sms. Once sent, the phone will display the message with details about who sent it.

Group Message Add-On

The Group Message Add-On allows BOC users to send the same message to group of phones. Groups can be custom created, or be part of an AD group like department

Park For Desk Phone
Client Message Compose Interface.
Park For Desk Phone
Sample Desk Phone Message.


User to User Voice Page

One to one Voice Paging

Bridge Operator Console users now have the ability to page another users phone. This is done using multi cast, and won't use either user's phone line or interrupt an existing call.

Paging in Progress pop up will start and you may now begin speaking. Simply click the stop paging button when done to end the voice page. When over, both phones should return to a normal state.

Group Paging Add-On

The Group Message Add-On allows BOC users to voice page a group of phones. Groups can be custom created, or be part of an AD group like department

Voice Page Attendant Console
Client Voice Page Interface.
Voice Page Phone
Sample Desk Phone Page.