The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations. This SaaS suite of apps runs platform independent in any modern web browser. The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Click the photo above for more information.
Bridge Operator Console has passed the highest level of compatibility testing against Cisco CUCM
We have an Attendant Console replacement for Cisco Unified Communications Manager. If you own a Cisco phone system, you probably know the included legacy Attendant Console goes away with Cisco Unified Communications Manager version 8 and beyond. You probably also know the recommended replacement lacks essential features, and carries a rather large price tag. If you are planning an upgrade this year, or have found the alternatives insufficient or too expensive, we have an alternative to the $1,500 per seat Cisco recommended replacement. We make an Attendant Console replacement for Cisco Unified Communications Manager 6.x and above. Bridge Operator Console seamlessly integrates with Cisco Jabber, Skype for Business and Lync presence. Bridge Operator Console is IVT tested and Cisco Compatible.
About Bridge Operator Console
Bridge Operator Console for Windows is designed to be a replacement for the Cisco Attendant Console auto attendant product available in Call Manager versions 7.x and below. It allows for full presence from the phone system, Microsoft Exchange Server calendars (with optional Exchange Connector), Microsoft Lync (with free Lync / Skype for Business Connector), and Cisco Jabber / CUPS. By combining all of your company's status information into a single source, the operators can make spit second call decisions. Bridge Operator Console offers full call control functions, such as transfer, supervised transfer, parking, hold, resume, call, redirect, voicemail transfer, etc. BOC also includes the capability to send text messages or voice pages directly to Cisco IP desk phones. A unique feature that leverages the power of the phones is Park For. Park For allows the user to park a call for someone, and have that person's phone notify them of the call, removing the needs for a page, or second call. You can see a full list of features on the bottom of this page.
Artificial Intelligence Guarantees Maximum Efficiency
The Predictive Transfer feature leverages much-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination.
Bridge Operator Console 3 has native support for 11 languages. English, Spanish, French, German, Arabic, Italian, Japanese, Korean, Dutch, Portuguese, and Russian interfaces are all built in.