Frequently Asked Questions

Below are some commonly asked questions and answers

Q: What Versions of Lync (Skype for Business) is BLOC compatible?
A: The Bridge Lync (Skype for Business) Operator Console is compatible with Microsoft Lync 2013 and Skype for Business

Recommended: For optimal usage, we recommend the BLOC Client for each user with a phone and a computer within your organization.

Recommended Specs

Q: What is the difference between the Standalone and the Client Server?
A: The Client Server version of the BLOC has access to advanced settings, such as setting the status of another user, exchange integration, group messaging capabilities and more. The Standalone contains all the same core Client features, but does not include the advanced settings, and requires a validation key.

Compare our Stand Alone and Client Server Installations

Q: Does the client have a full 64 bit version?
A. Yes. A. Yes. The BLOC Client supports both a 32 and 64 bit. The Server only supports a full 64 bit version.

Q.  Can the client be run in Terminal Services or Citrix?
A. Yes. A. Yes.

Q.  How many Lync (Skype for Business) addresses will BLOC be able to monitor?
A.  As many as you have in your address book. Lync (Skype for Business) does not have a restricion on the amount of addresses you may see from your Client.

Q.  Do I have to scroll to find users, and what happens when another call comes in?
A.  Simply put, the screen will not refresh during a call transfer causing you to lose your place or worse, the call.  BLOC offers fast searching, globally across all users, on name, title, department or extension all from a single box. When another call comes in, we won't alter your existing search or navigation, the standard Lync (Skype for Business) call popup will appear. We are built to be easy to use. For example, there are 10 different ways to transfer a call with BLOC (5 attended and 5 blind transfer methods).  In short, without training anyone can transfer a call.  There is almost no wrong way to do it.


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