Bridge Operator Console - Features

 

Features of Bridge Operator Console, the BOC Connector Server, and optional Add On Modules

 

Presence

See who is on the phone, call details, user status.   See who has their phone DND'd or Forwarded.   Optional Exchange Connector gives calendar status and location.  Ability to get status from XMPP (like Jabber) or MS Lync included at no additional charge.

 

Multiple Line Support

BOC supports call monitoring and control on multiple lines or DNs.  Any shared lines are added automatically, and non shared DNs can be added in seconds.  BOC has been successfully tested with up to 36 shared lines on a single phone.

 

Call Control

Transfer a call, Hold, Resume, Hang-up, Park a call, Park a call for specific person, Transfer call to user's voicemail.  Supports multiple extensions on the same phone.  Blind and Supervised Transfers.

 

Call History

Quickly see who you have called, and who has called you.

 

Chat

Chat with other users on your network without data going over the internet.   Auto detect if user is also running Lync or Jabber, and direct chat without leaving the program.

 

Calendar Status

With optional connectors for both Microsoft Exchange, and Google Apps for Business BOC can show live user status based on that user's calendar data.  Information is kept blind by default, but gives the operator enough information to know the status and return time.

 

My Status

Update and share your status with other users of BOC, or let BOC share your status based on your Outlook Calendar.

Optional Exchange Connector, and Google Connector shows all users status automatically.

 

Call Transfer

Drag and Drop, double click, keyboard, right click, and number pad free form transfer available.  Transfer to external Active directory numbers, personal or shared address book numbers.  Supports both blind and supervised transfer, as well as transfer to voicemail.

 

Call Redirect

Users can redirect a ringing call for another user back to them.  This can be useful when covering for someone, or the need to retrieve a transferred call.  Administrators can also setup automatic call redirection at the server level if desired.

 

Inbound Redirection

Admins can give operators the ability to create inbound redirection rules, to automatically redirect telemarketers based on CID number or name to a destination of their choosing.

 

Call Forwarding

Server time controlled call forward.  Can be used to forward a phone until a certain time, then it goes away automatically.  You can also forward a telephone handset using CUCM hooks from BOC.

 

User Searching

Users can easily find other users with global search box.  Any part of the users first name, last name, department, title, MyAB category, or extension will result in an immediate filter, allowing easy call handling.  You can also with 1 toggle button click, search in only 1 extension group, making it easy to find a user in a department or location when only a first name is known.

 

Outlook Add-ins

Allows right click dialing from email and contacts.  Also includes contact ribbon buttons (see graphic)

 

Global Address Book

A shared depository that can be hooked easily to any 3rd party data source as well.  Administrators can decided who has write access on the server.  Support import from CSV files as well.

 

Extension Groups

A screen allowing you to mix and match extensions shown.  Ideal for departments spread across multiple locations.  Groups can be automatically built from LDAP, AXL, and manually created for local or global visibility.
(includes the ability to import from Cisco's Legacy Attendant Console)

 

Custom Sort Order

Order the extensions in any way you like and save it as default.

 

Park For

Park a call for a specific user.  Their client will notify them automatically of a parked call.  Users running the client can call control parked calls for them with the notification screen, including swap a current call with a parked call.  If you have configured phone messaging on the server, their IP phone will also make a sound, and display a screen with the park call notification, and option buttons.  BOC is also able to send an automatic XMPP chat message with parked call details.

 

Exclude Extensions

Easily exclude extensions from your display screen.

 

Mobile Devices

BOC versions are available on Android smart phones, tablets, and Apple Ipad.

 

Custom Address Books

Categorically store mobile numbers, or other number outside the system.  Once in search and right click, double click, or drag and drop transfer is available to these numbers.
(includes the ability to import from Cisco's Legacy Attendant Console)

 

Client Detection

See who else is running the client and available for chat / park for.

 

XMPP Chat

Connect to any XMPP external chat server, like Google Talk, Jabber, AIM, etc.

 

Profile Pictures

You can assign pictures to extensions, My address book entries, Global address book entries, caller ID number, and caller ID names, making it easy to see who's calling.

 

Security

Optional security that prompts for client login.  Administrators can also limit CID visibility, and certain program features.

 

Dial Match or Emergency Notifications

Email notification, or direct phone screen messages to selected users if someone dials 911 or any other list of selected numbers.  Build notification rules for specific networks.  If user A dials X on network B, notify user C.  Notification via email, phone screen splash, and IM supported.

 

Cisco Shared Lines
Cisco Hunt Groups

Displays accurate ringing and talking data on Cisco shared lines.  Only shows the answering party as talking.  Hunt Group detection, and display is also supported on all lines.

 

Enhanced Security

Restrict who can see CID, Forward, and Transfer.

 

Actions Logging

Log of all call control actions that happened in BOC.

 

Active Directory Phonebook

After setting up an LDAP connection, BOC can build a global active directory phonebook.  This allows quick transfer to objects on a different phone server, cell phones, and emails.

 

User and Group Phone Paging

Send voice pages to a single phone, or group of phones.  This does not user up a phone line, and won't interfere with any existing call.

 

User and Group Phone Messages

Send sms style text messages to a single phone, or group of phones.

 

DTMF Dialer and Button Assistant

Send DTMF digits to an existing phone call, or automate the pressing of almost every button on your phone.

 

AXL Data Hook

Read names and DND status, Hunt group status, and Call Forwarding status of users from Cisco Call Manger

 

Lync 2010 (Formerly OCS)

Ability to see Lync users presence status, and transfer calls to Lync users.  Direct chat from BOC is now supported as well.  (requires BOC Lync Connector - which is available for free)

 

XMPP Server User Presence, including Jabber and Cisco Unified Presence

Ability to link to any XMPP compliant server, and read user presence. This status will then be displayed for all BOC Clients.  Users can be LDAP email addresses, User principal names, or extension@servername.  Direct support for jabber chat in BOC is now supported as well.

 

Hybrid TAPI Mode

Install the TSP driver on the client PC and get the call data locally rather than via SQL lookup.  Improves speed for local and WAN users.  Many times BOC shows the call before the phone rings in this mode.

1 Click TSP Installer Program Included.

 

Elevated Installs

When users don't have permission to install BOC updates, an elevated domain or local machine user can be specified in the settings, allowing updates to happen without administrator intervention.

 

Sharing of CID Info with Other Applications or URL

Share button that allows CID and Name info to be sent to a 3rd party application causing a "Screen Pop". 

 

Cisco Jabber

Full call control on Cisco Jabber.  Client option to dial from jabber when using a phone as primary.

 

Hunt Group and Queue Statistics

Visibility of CUCM Hunt Group and CUCM 9 Native Queuing Performance Statistics

 

CID Blinding

Hide CID visibility for the entire organization, or just individual users, so you can protect calls to the CEO, HR, etc.

 

SIP URI Dialing

Dialing from the quick dial box or any of our address books using SIP Uri instead of a phone number.

 

Related People

Quickly find a user's secretary, assistant, and manager, as well as others who share the same department and manager. This feature is a great time saver.

Predictive Transfer

5 parallel machine learning algorithms display the users most likely to receive the incoming call automatically, saving hundreds of hours a year.

Vcards Display

Users have the choice of grid view or vcard view for call handling to end users.

Dynamics CRM Integration

Connects with Dynamics CRM on-prem and Dynamics 365 to provide real-time caller lookups, account and contact details, and one click transfer to account owner capability.

   

 

 

 

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