Microsoft IVT Tested and Compatible
Bridge Operator Console has passed the highest level of compatibility testing on Skype for Business
Bridge Operator Console supports Windows Vista, 7, 8, 8.1, and Windows 10.
About BOC
Bridge Operator Console is designed to be an attendant console solution for Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector). By combining all of your company's status information into a single source, the operators can make split second call decisions.
Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more. A unique feature that leverages the power of the Skype for Business (Lync) is Park For. Park For allows the user to park a call for someone, and have that person's Skype for Business (Lync) client automatically notify them of the call, removing the need for a page, or second call.
Product Details
- Compatible Skype for Business, and Skype for Business Online
- Compatible with Lync 2013
- Predictive Transfer
- Allows Operators to Share Information
- Related People
- Park For
- Simple Mode for Novice Users
- Direct Support for Azure AD
- Scales to Enterprise
About Bridge Operator Console
Microsoft Certified
Designed as an attendant console solution for Lync 2013 and Skype for Business, integrating directly with your existing SfB client.
Exchange Integration
Connects with Microsoft Exchange Server calendars and contacts for real-time availability, with optional Exchange Connector.
Presence & Status
Discover availability, see user transfer preferences, and perform actions from a single super-fast interface with machine learning AI.
Full Call Control
Transfer, supervised transfer, conference, join, parking, hold, resume, redirect, voicemail and mobile transfer. Park For with automatic client notification.
Product Screen Shots
Video Tour of Bridge Operator Console
Bridge Predictive Transfer
Artificial Intelligence Guarantees Maximum Efficiency
- Multi-factor Machine Learning
- Available in Client/Server and Stand Alone
- Learns from other users
- Learns from entire organization
- Saves time and money
The Predictive Transfer feature leverages multi-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination.
Languages Supported
Bridge Operator Console 3 has native support for 11 languages. English, Spanish, French, German, Arabic, Italian, Japanese, Korean, Dutch, Portuguese, and Russian interfaces are all built in.
Product Add-Ons
Dynamics CRM Add-On
Exchange Connector Add-On
Group Messaging Add-On
Bridge LICC
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