Terms of Service

1. Grant of License

1.1. Subject to the terms and conditions of this Agreement and payment of all applicable license fees, AskClyde grants You a limited, non-exclusive, non-transferable, revocable license to install and use the Software on devices owned or controlled by You and, as described in Section 1.4, on devices of Your customers, for Your internal business purposes, for providing IT support or managed services to Your customers, or for personal purposes.

1.2. The number of devices on which the Software may be installed and the scope of permitted use shall be determined by the license tier You have purchased.

1.3. This license does not constitute a sale of the Software or any copy thereof. AskClyde retains all right, title, and interest in and to the Software, including all intellectual property rights therein.

1.4. MANAGED SERVICE PROVIDERS. If You are a managed service provider, IT consultant, help desk, or other organization that supports third parties ("Customers"), You may use the Software under Your license to provide remote support, monitoring, and managed IT services to Your Customers, without a separate commercial license. This includes installing or running the quick support client and background service on Customer devices with the Customer's authorization. You are responsible for: (a) staying within the device limits and scope of Your license tier; (b) obtaining Your Customers' authorization and the permissions and consents described in Section 3; (c) the acts and omissions of Your technicians and Customers in connection with the Software; and (d) informing Your Customers how their data is handled, as described in the AskClyde Privacy Policy. Your Customers receive no license rights from You other than running the quick support client or background service in order to receive support from You.

2. Restrictions

You may NOT:

• (a) Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Software, except to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
• (b) Rent, lease, lend, sell, sublicense, distribute, or otherwise transfer the Software or any rights therein to any third party, except for installing the quick support client or background service on Customer devices as permitted in Section 1.4;
• (c) Remove, alter, or obscure any proprietary notices, labels, or marks on the Software;
• (d) Resell, white-label, rebrand, or offer the Software itself as a standalone product or hosted service to third parties, or bundle it for distribution with Your own products, without a separate written agreement with AskClyde. Using the Software to deliver support or managed IT services to Your Customers as permitted in Section 1.4 is not restricted by this clause;
• (e) Use the Software for any unlawful purpose, including but not limited to unauthorized access to computer systems, surveillance without consent, or any activity that violates applicable local, state, national, or international law;
• (f) Use the Software to gain unauthorized access to any computer, network, or system without the express permission of the owner;
• (g) Circumvent or disable any security, authentication, or licensing features of the Software.

3. Remote Access and Consent

3.1. The Software enables remote access to and control of computers. You acknowledge and agree that You are solely responsible for obtaining all necessary permissions and consents from the owners and users of any computer to which You connect using the Software.

3.2. You shall use the Software only in compliance with all applicable laws, regulations, and policies regarding remote access, data privacy, and electronic monitoring, including but not limited to obtaining informed consent from all parties whose computers are accessed remotely.

3.3. AskClyde is not responsible for any unauthorized use of the Software by You or any third party who gains access to the Software through You.

4. Intellectual Property

4.1. The Software is protected by copyright laws, international copyright treaties, and other intellectual property laws and treaties. The Software is licensed, not sold.

4.2. All title, ownership rights, and intellectual property rights in and to the Software (including but not limited to any images, photographs, animations, video, audio, text, and applets incorporated into the Software) are owned by AskClyde or its licensors.

4.3. You acknowledge that the Software may contain trade secrets and confidential information of AskClyde, and You agree to maintain the confidentiality of such information.

5. Payment and License Fees

5.1. Use of the Software requires payment of the applicable license fees as set forth on the AskClyde website or as otherwise communicated to You at the time of purchase.

5.2. License fees are non-refundable except as expressly stated in AskClyde's refund policy or as required by applicable law.

5.3. AskClyde reserves the right to change its pricing at any time. Any price changes will not affect licenses already purchased for their current term.

6. Updates and Support

6.1. AskClyde may, at its sole discretion, provide updates, patches, or new versions of the Software. Such updates may be provided automatically and may modify or delete existing features.

6.2. Any updates provided to You shall be considered part of the Software and subject to the terms of this Agreement.

6.3. Technical support, if any, shall be provided in accordance with the support terms associated with Your license tier.

7. Data Collection and Privacy

7.1. The Software may collect certain technical and usage data to facilitate remote connections, improve the Software, and provide support. Any data collected will be handled in accordance with the AskClyde Privacy Policy available at https://www.bridgeoc.com/askclyde/privacy.html.

7.2. You are responsible for compliance with all applicable data protection and privacy laws in connection with Your use of the Software, including any data transmitted during remote access sessions.

7.3. AskClyde does not access, view, store, or record the content of remote sessions unless explicitly requested by You for support purposes.

8. Disclaimer of Warranties

8.1. THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8.2. ASKCLYDE DOES NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.

8.3. ASKCLYDE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE SECURITY OF THE SOFTWARE. YOU ACKNOWLEDGE THAT NO REMOTE ACCESS SOFTWARE CAN GUARANTEE ABSOLUTE SECURITY, AND YOU ASSUME ALL RISK ASSOCIATED WITH THE USE OF THE SOFTWARE.

8.4. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, ASKCLYDE'S WARRANTIES ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Limitation of Liability

9.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASKCLYDE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• (a) YOUR USE OF OR INABILITY TO USE THE SOFTWARE; (b) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS; (c) ANY THIRD-PARTY CONDUCT IN CONNECTION WITH THE SOFTWARE; (d) ANY OTHER MATTER RELATING TO THE SOFTWARE.

9.2. IN NO EVENT SHALL ASKCLYDE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE EXCEED THE AMOUNT YOU PAID TO ASKCLYDE FOR THE SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9.3. THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ASKCLYDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless AskClyde and its officers, directors, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) Your use of the Software; (b) Your violation of this Agreement; (c) Your violation of any rights of any third party; or (d) Your violation of any applicable law or regulation, including any unauthorized remote access to third-party systems.

11. Term and Termination

11.1. This Agreement is effective from the date You first install or use the Software and shall remain in effect until terminated.

11.2. You may terminate this Agreement at any time by uninstalling the Software and destroying all copies in Your possession.

11.3. AskClyde may terminate this Agreement immediately and without notice if You breach any term of this Agreement.

11.4. Upon termination, You must immediately cease all use of the Software and destroy all copies in Your possession or control.

11.5. Sections 2, 4, 8, 9, 10, 13, and 14 shall survive termination of this Agreement.

12. Export Compliance

You agree to comply with all applicable export and import laws and regulations, including the United States Export Administration Regulations, in connection with Your use of the Software. You represent and warrant that You are not located in, or a resident or national of, any country subject to a U.S. government embargo or that has been designated by the U.S. government as a "terrorist supporting" country, and that You are not on any U.S. government list of prohibited or restricted parties.

13. Governing Law and Dispute Resolution

13.1. This Agreement shall be governed by and construed in accordance with the laws of the State of North Dakota, United States of America, without regard to its conflict of laws provisions.

13.2. Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Cass County, North Dakota.

13.3. You agree to waive any right to a jury trial in connection with any dispute arising under this Agreement.

14. General Provisions

14.1. ENTIRE AGREEMENT. This Agreement constitutes the entire agreement between You and AskClyde with respect to the Software and supersedes all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

14.2. SEVERABILITY. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3. WAIVER. The failure of AskClyde to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

14.4. ASSIGNMENT. You may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of AskClyde. AskClyde may assign this Agreement without restriction.

14.5. AMENDMENTS. AskClyde reserves the right to modify this Agreement at any time. Continued use of the Software after such modifications constitutes acceptance of the modified Agreement.

14.6. NOTICES. Any notices required or permitted under this Agreement shall be sent to AskClyde at the contact information provided on the AskClyde website.

14.7. FORCE MAJEURE. AskClyde shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, pandemics, government actions, or failures of third-party services.

15. Contact Information

If You have any questions about this Agreement, please contact:

BY INSTALLING OR USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.

Copyright (c) 2026 Bridge Communications LLC. All rights reserved.