What Does it Do?

The BOC Screen Pop Client Add-On provides automatic opening of any desktop application or url when a call is answered by the user's selected Cisco IP Phone, CTI enabled Jabber client, or IP Communicator.

Advantage of Screen Pop Applications

Eliminate Caller Frustration

Few things frustrate callers more than having to repeatedly identify themselves as their calls are transferred within a call center. Screen Pop eliminates re-validation by passing account information with the call.

Reduce Processing Costs

Call processing costs are significantly higher when valuable time is taken to re-validate callers. CTI-based Screen Pop pre-populates caller information on the representative's desktop with each new call.

Affordable ROI

Affordable Screen Pop solutions now provide demonstrable ROI for small and mid-sized call centers, with payback periods generally measured in less than 12 months.

Estimated Cost Savings

Number of Agents : 12

Average Calls Per Day: 100

Seconds Saved Per Call: 15

Hours wasted Daily: 5

Hourly Rate: $25

Savings Per Day: $125

Annual Savings: $32, 500

Advantage of Our App

Our existing server infrastructure alerts the clients (No Desktop TSP Install Required)

Settings can be controlled by group policy

Program automatically launches and hides in the tool tray

Support for RDP or Citrix without having port overlap

Cost of BOC Screen Pop

Server connector Add-On $1500 USD

Client user $50 USD Each

Example: 12 users is $2100 USD, potentially saving you over $30,000 a year.