Bridge Operator Console is designed to be an attendant console solution for Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector) . By combining all of your company's status information into a single source, the operators can make spit second call decisions. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more. A unique feature that leverages the power of the Skype for Business (Lync) is Park For. Park For allows the user to park a call for someone, and have that person's Skype for Business (Lync) client automatically notify them of the call, removing the need for a page, or second call. The additional enterprise features make the Bridge Operator Console a “must have” for Office 365 users. By leveraging all the features in the Office 365 Skype for Business Client, the Bridge Operator Console provides enterprise level call control capabilities in an efficient and familiar interface. From ribbon controls to the ability to change themes, the Bridge Operator Console interface was designed by users for users. Customers can now migrate to Office 365 with confidence with the Bridge Operator Console.
Compatible Skype for Business, and Skype for Business Online
Customers often require additional call control features and lightening fast searching in the Skype for Business client. The ability to control calls, utilize several transfer methods, join or record calls, discover availability and see users transfer preference and perform these actions from a single super fast interface can slow the adoption of a new solution in some scenarios. The Bridge Operator Console provides a solution for these challenges. Bridge Operator Console for Windows is designed to be a attendant console solution for Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector) . It even shows your operators the most likely destinations for call, using a machine learning AI. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, etc. . A unique feature that leverages the power of the Skype for Business (Lync) is Park For. Park For allows the user to park a call for someone, and have that person's Skype for Business (Lync) client automatically notify them of the call, removing the need for a page, or second call. In the cloud we provide a camp-on style function that replaces the missing park functionality. You can see a full list of features at the bottom of this page.
Product Screen Shots
Video Tour of Bridge Operator Console
Bridge Predictive Transfer
Artificial Intelligence Guarantees Maximum Efficiency
Multi-factor Machine Learning
Available in Client/Server and Stand Alone
Learns from other users
Learns from entire organization
Saves time and money
The Predictive Transfer feature leverages much-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination.
Bridge Operator Console 3 has native support for 11 languages. English, Spanish, French, German, Arabic, Italian, Japanese, Korean, Dutch, Portuguese, and Russian interfaces are all built in.
See who is on the phone, user presence, all through Microsoft Skype for Business (Lync). See who is away, available, or busy. Also check calendar status and location. With the server option you can see extended details like forwarding and Sim-ring.
With our connector for Microsoft Exchange (optional), you can see beyond the Skype for Business (Lync) data, and view a users entire calendar and agenda schedule. Information is kept blind by default, but gives the operator enough information to know the status and return time.
Drag and Drop, double click, keyboard, right click, single click panel, and number pad free form transfer available. Transfer to external Active directory numbers, personal or shared address book numbers. Supports both blind and supervised transfer, as well as transfer to voice-mail and mobile phone.
Users can easily find other users with global search box. Any part of the users first name, last name, department, title, MyAB category, or extension will result in an immediate filter, allowing easy call handling. You can also with 1 toggle button click, search in only 1 extension group, making it easy to find a user in a department or location when only a first name is known.
A screen allowing you to mix and match extensions shown. Ideal for departments spread across multiple locations. Groups can be automatically built from LDAP, and manually created for local or global visibility.
Send group chats to departments easily, or start a conference call to a custom or ldap group. Schedule a conference all with a group of internal or external people, and the server will call automatically when it's time, so no one has to remember to start it.
Connects with Dynamics CRM on-prem and Dynamics 365 to provide real-time caller lookups, account and contact details, and one click transfer to account owner capability.
Bridge Operator Console is a replacement for Cisco Attendant Console. It offers a more robust feature set, including Lync integration, at a much lower cost. You can also replace Fidelus, replace ARC Soltuions, and replace IQNet.
Bridge Operator Console is a replacement for Microsoft Lync Attendant 2010. It is superior to Attendant Pro from landis, Competella, and Enghouse