Bridge Operator Console Attendant Console for Skype for Business

Bridge Operator Console Attendant Console Skype for Business and Lync

Microsoft IVT Tested and Compatible

Bridge Operator Console has passed the highest level of compatibility testing against Skype for Business, and Skype for Business Online

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Bridge Operator Console supports Windows Vista, 7, 8, 8.1, and Windows 10.

IVT Tested Attendant Console Skype for Business

About BOC

Bridge Operator Console is designed to be an attendant console solution for Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector) . By combining all of your company's status information into a single source, the operators can make spit second call decisions. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, and more. A unique feature that leverages the power of the Skype for Business (Lync) is Park For. Park For allows the user to park a call for someone, and have that person's Skype for Business (Lync) client automatically notify them of the call, removing the need for a page, or second call. The additional enterprise features make the Bridge Operator Console a “must have” for Office 365 users. By leveraging all the features in the Office 365 Skype for Business Client, the Bridge Operator Console provides enterprise level call control capabilities in an efficient and familiar interface. From ribbon controls to the ability to change themes, the Bridge Operator Console interface was designed by users for users. Customers can now migrate to Office 365 with confidence with the Bridge Operator Console.

Product Details

  • Compatible Skype for Business, and Skype for Business Online
  • Compatible with Lync 2013
  • Predictive Transfer
  • Allows Operators to Share Information
  • Related People
  • Park For
  • Scales to Enterprise
Product Pricing

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About Bridge Operator Console

Customers often require additional call control features and lightening fast searching in the Skype for Business client. The ability to control calls, utilize several transfer methods, join or record calls, discover availability and see users transfer preference and perform these actions from a single super fast interface can slow the adoption of a new solution in some scenarios. The Bridge Operator Console provides a solution for these challenges. Bridge Operator Console for Windows is designed to be a attendant console solution for Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector) . It even shows your operators the most likely destinations for call, using a machine learning AI. Bridge Skype for Business (Lync) Operator Console offers full call control function, such as transfer, supervised transfer, conference, join, parking, hold, resume, call, redirect, voicemail and mobile transfer, etc. . A unique feature that leverages the power of the Skype for Business (Lync) is Park For. Park For allows the user to park a call for someone, and have that person's Skype for Business (Lync) client automatically notify them of the call, removing the need for a page, or second call. In the cloud we provide a camp-on style function that replaces the missing park functionality. You can see a full list of features at the bottom of this page.

Product Screen Shots

Bridge Operator Console Exchange Connector
Bridge Operator Console Exchange Connector Flyouts
Bridge Operator Console Exchange Connector
Bridge Operator Console Help and Support
Related People Search and Transfer
Bridge Operator Console Exchange Connector Flyouts
Response Group Monitoring
User Reports

Video Tour of Bridge Operator Console


Bridge Predictive Transfer

Artificial Intelligence Guarantees Maximum Efficiency

  • Multi-factor Machine Learning
  • Available in Client/Server and Stand Alone
  • Learns from other users
  • Learns from entire organization
  • Saves time and money

The Predictive Transfer feature leverages much-factor parallel machine learning algorithms to identify the most logical persons or places a caller is trying to reach within an organization. This feature provides the best possible customer service experience by reducing the time between call answer, and call arrival at its final destination.


Languages Supported

Bridge Operator Console 3 has native support for 11 languages. English, Spanish, French, German, Arabic, Italian, Japanese, Korean, Dutch, Portuguese, and Russian interfaces are all built in.

Supported Languages

Product Add-Ons

Dynamics CRM Add-On
Dynamics CRM Add-On
Exchange Connector
Exchange Connector Add-On
Group Messaging Connector
Group Messaging Add-On
Bridge LICC
Bridge LICC

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Product Features

See who is on the phone, user presence, all through Microsoft Skype for Business (Lync). See who is away, available, or busy. Also check calendar status and location. With the server option you can see extended details like forwarding and Sim-ring.
Transfer a call, Hold, Join, Conference, Resume, Hang-up, Park a call, Park a call for specific person, Transfer call to user's voice-mail or mobile. Blind and Supervised Transfers.
Fully integrated chat through Microsoft Skype for Business (Lync).
With our connector for Microsoft Exchange (optional), you can see beyond the Skype for Business (Lync) data, and view a users entire calendar and agenda schedule. Information is kept blind by default, but gives the operator enough information to know the status and return time.
Update and share your status with other users through Microsoft Skype for Business (Lync).
Drag and Drop, double click, keyboard, right click, single click panel, and number pad free form transfer available. Transfer to external Active directory numbers, personal or shared address book numbers. Supports both blind and supervised transfer, as well as transfer to voice-mail and mobile phone.
Users can forward a ringing call for another user who can assist the caller. This is useful for people in the same department.
Users can easily find other users with global search box. Any part of the users first name, last name, department, title, MyAB category, or extension will result in an immediate filter, allowing easy call handling. You can also with 1 toggle button click, search in only 1 extension group, making it easy to find a user in a department or location when only a first name is known.
A shared depository that can be hooked easily to any 3rd party data source as well. Administrators can decided who has write access on the server. Support import from CSV files as well.
A screen allowing you to mix and match extensions shown. Ideal for departments spread across multiple locations. Groups can be automatically built from LDAP, and manually created for local or global visibility.
Users can order and filter the address books by any display column.
Park a call for a specific user. Their client will notify them automatically of a parked call via a custom Skype for Business (Lync) chat window with easy reply or 1 click call pickup.
Easily exclude extensions from your display screen.
Categorically store mobile numbers, or other number outside the system. Once in search and right click, double click, or drag and drop transfer is available to these numbers.
Restrict who can modify the global address book, forward a user, change presence of another user, modify location objects, modify pictures, modify directory groups, and more.
Log of all call control actions that happened in BLOC.
After setting up an LDAP connection, BLOC can build a global active directory phone book This allows quick transfer to objects on a different phone server, cell phones, and emails.
Send group chats to departments easily, or start a conference call to a custom or ldap group. Schedule a conference all with a group of internal or external people, and the server will call automatically when it's time, so no one has to remember to start it.
Easily see which users have call forwarding or simultaneous ring enabled.
If given server permission a custom can change the call forwarding of another endpoint.
If given server permission a user can change the presence activity and note of another user, handy if someone is out sick or couldn't change it on their own.
When users don't have permission to install BOC updates, an elevated domain or local machine user can be specified in the settings, allowing updates to happen without administrator intervention.
Share button that allows CID and Name info to be sent to a 3rd party application causing a "Screen Pop".
During a conversation you can easily use BLOC to mute and unmute your microphone.
Look quickly at your sent and received call history. You can filter by any of the displayed columns as well.
Monitor the status of a response group queue. See waiting calls, longest durations, a list of callers and wait times in the queue.
Automatically route calls from telemarketers to a destination of your choosing. Fulling controllable permission settings.
Enable caller-id sharing between operators so they can see who their peers are on the phone with.
Quickly find a user's secretary, assistant, and manager, as well as others who share the same department and manager. This feature is a great time saver.
Send a Signal to begin recording a call to our free BOC Call Recorder. Recording ends automatically when the call is ended.
Turn phone numbers in Outlook message text into click-able links that dial via Skype for Business.
See users Simring, Forward Status, Delegate, Team Ring Members, and MWI status (Client Server Only)
Quickly see who the last people a caller spoke to. This feature allows operators to speed up calls, and handle higher volume.
SQUAT - Automatic conference call with selected users when they become available
5 parallel machine learning algorithms display the users most likely to receive the incoming call automatically, saving hundreds of hours a year.
Users have the choice of grid view or vcard view for call handling to end users.
Connects with Dynamics CRM on-prem and Dynamics 365 to provide real-time caller lookups, account and contact details, and one click transfer to account owner capability.